Mr. Dean Holler was very helpful explaining the procedure for submitting a claim and the need to get an estimate of damages before submitting a claim in order to ensure that non-essential claims are not submitted to our community's insurance policy. This is our first property claim, and so I was unfamiliar with the procedures and how they are different for a condominium than for a single family home. In addition, Mr. Holler has been helpful in further helping us to get in contact with the right people in our Condominium Owners Association to address additional plumbing issues that the mold remediation technician indicated needed resolution before the remediation can be done.